(Why we collect your personal data and what we do with it)

When you supply your personal data to Sam Chapple Osteopathy they are stored and processed for 4 reasons, all in compliance with Data Protection Law and The General Data Protection Regulation (GDPR): 

  • We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do so we would not be able to provide treatment. 

  • We have a 'Legitimate Interest' in collecting that information, because without it we couldn't do out job effectively and safely. 

  • We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes 'Legitimate Interest', but this time is is your legitimate interest as a patient. 

  • Provided we have your consent, we may occasionally send you general health information in the form of advice, articles or newsletters. You may withdraw this consent at any time - just let us know by any convenient method. 

We have a legal obligation to retain your records for 8 years after your most recent appointment, but after this period you can ask for your records to be deleted if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you require treatment at a future date. 

Your records are stored on paper, in locked filing cabinets, and the offices are always locked outside of working hours. 

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data: 

  • Your practitioner in order that they can provide you with treatment and keep your records up to date. 

  • We also use MailChimp to coordinate our messages, so your name and email address may be saved on their server. 

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. 

We want you to be absolutely confident that we are treatment your personal data responsibly, and tat we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the Data Controller, the details of which are below: 

Sam Chapple


80 Trowley Rise, Abbots Langley, Herts, WD5 0LW